All work
// Project · Workflow Automation
AI Email Triage & Auto-Reply System
Classifies, prioritizes, and drafts context-aware replies for a shared inbox.
01
// The problem
A shared inbox was a bottleneck — important messages buried under routine ones, slow first responses, and no record of what had been handled.
02
// What I built
I built the flow on a workflow-automation platform with an LLM for classification and drafting. Each message is categorized, priority-scored, and matched to context before a draft reply is prepared; the interaction is logged to the CRM so nothing falls through.
03
// The outcome
Turned an overflowing inbox into a triaged queue with replies already drafted, so the team responds faster and the history is captured automatically.
Want something like this built? Get in touch